The Covid 19 pandemic has brought to the forefront, the crucial need for the healthcare sector to be equipped better to handle such a mass emergency situation. In the wake of this need, it is high time that the medical sector invests in quality healthcare technology, that streamlines the administrative and clerical functioning of an establishment and makes it easier for the staff to focus on providing care to patients and handling their needs. As we grapple with this dire situation, Robotic Process Automation (RPA) and Artificial Intelligence (AI) are here to save the day.
What is RPA?
Robotic Process Automation, often abbreviated as RPA, is an advanced automation technology that makes use of dedicated RPA software to effectively handle an array of preset back-office and administrative tasks. This makes essential but tedious jobs such as filling forms, entering and extracting data, collating patient information, keeping records, and moving files easier and more efficient, thereby eliminating the need for utilizing valuable human resources on such tasks. RPA has successfully been used to tackle, and even eliminate a series of challenges that were faced by the medical sector, and has aided in a better distribution of human resources where needed.
Benefits Of RPA
Robotic Process Automation (RPA) has ushered in highly advanced technology and automation, that has transformed the healthcare industry.
Scheduling And Reminders
Scheduling and managing appointments manually require exhaustive human effort, particularly in cases where multiple medical departments are involved in the care of a patient. In case of cancellations or rescheduling, coordination can become quite difficult. With the use of RPA, patients’ appointments can be handled seamlessly, as the data is stored and accessed via one unified system. Any changes made are updated, and communicated across the system. Moreover, auto reminders can also be sent to patients, regarding their upcoming appointments.
Record Management and Coordination
Every single record of the patient and their course of treatment, since the establishment’s digitization, can be stored, updated and retrieved at any point of time. This makes it highly efficient for healthcare teams to access old medical records, and plan treatments accordingly. If a patient is under the medical care of multiple teams across hospitals, the treatment plan can be shared and coordinated efficiently in the best interest of the patient.
Billing and Cost Settlement
Accounting and bill settlements have been completely revolutionized with the advanced medical billing and coding software, which automatically updates the bill with every treatment process, keeps record payments and can offer an exact amount due at any time. This is particularly beneficial as the patient’s kin do not have to wait till discharge to know their bill and can choose, at any point of the treatment, to ask for an itemized cost breakup. They can always stay on top of their expenses and get an accurate estimate of the costs and thus, plan the next course of treatment or arrange for funds accordingly.
Insurance Claim Handling
Insurance can be a tricky affair and instead of burdening the patient’s kin, the red tapes can now be made much easier with the use of RPA technology. Medical establishments can directly coordinate with insurance companies on the details of the treatments administered, and the payments that the patient is eligible for. In case of partial or complete claim denial, the case can be followed and negotiated, thus, reducing the hassle for the patient’s side, and maximizing the chances of getting the best out of insurance.
AI in Healthcare Industry?
Artificial Intelligence, or as it is commonly known as, AI, is an umbrella term that includes a wide range of cognitive technologies and machine learning (ML) algorithms, and their application in the field of healthcare to offer more intuitive and advanced patient care. This refers to technology that has been designed to mimic human cognition, including emergency decision-making and action-taking capabilities to provide a patient with urgent intervention and care.
Benefits Of AI in the Healthcare Industry?
Artificial Intelligence (AI) has been instrumental in revolutionizing medical procedures and urgent care with the use of intelligent cognitive technology.
AI is designed to offer focused intelligent healthcare solutions that are customized for every individual patient and their individual needs. It helps in offering quick and accurate diagnosis for faster and better treatment. It is also used to develop better and more advanced medication and treatment facilities and is trained to take critical decisions on administering the right course of treatment. Dedicated healthcare apps will help patients have access to necessary medical help at their fingertips. This is a huge help for patients who are disabled, located remotely, or do not require emergency help right away.
Healthcare For Underdeveloped Areas
In areas that have limited access to quality healthcare institutions, infrastructure and staff, technology can be the necessary savior. With the help of AI, it is possible to offer top-notch medical and emergency care, at a fraction of the cost that would have otherwise been required to build traditional infrastructure. The cognitive technology of AI can also be instrumental in handling emergencies, even though the lack of availability of staff, thereby revolutionizing the quality of urgent medical services, which offers patients in remote places a chance at getting help until they can go somewhere more advanced, or even eliminate the need to do so.
The pandemic has opened our eyes the need for stricter infection containment protocols. In medical establishments, the proximity with patients suffering from contagious infections puts the medical staff as well as other vulnerable patients at high risk. Robot-assisted surgery and treatment is the need of the hour in this present scenario, with a highly infectious virus around. This ensures that patients can get access to the best quality intelligent medical care, while highly reducing the risks of infections spreading through close human contact.
Round The Clock Chatbot
AI can be used to create efficient chatbots, that can simulate human interaction to offer assistance via guided query response. This ensures that anyone who requires medical help or advice can be offered guidance round the clock. This helps in streamlining and accelerating in the resolution of queries and providing intelligent support at the earliest. Anyone requiring medical help at any hour of the day can be guided and advised medical care as per their needs, ensuring 24X7 help for everyone.
RPA and AI are the future of the healthcare industry. With the help of these advanced technologies, it is now possible to unify the medical community across the globe, to ensure that the patient gets access to the best healthcare possible. Moreover, it is the next step toward the advancement of medical science, and it is here to transform the health sector worldwide.
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